Description
Target Audience
General training seminar, suitable for all staff.
Seminar Objective
To help participants understand the importance of proper customer and colleague service, recognize difficult customer profiles, and apply effective communication and handling techniques. The seminar includes body language analysis, complaint management techniques, teamwork principles, and internal communication to improve both service quality and team performance.
Learning Outcomes
By the end of the seminar, participants are expected to:
- Understand the importance of interpersonal communication in the workplace
- Grasp key principles of verbal and non-verbal communication
- Apply conflict resolution techniques and recognize the impact of their behaviour
- Identify different personality types and apply motivation and communication techniques
- Distinguish between bad behaviour and reactions, and understand their impact on job relations
- Deliver excellent customer service and strengthen communication skills to reduce complaints